Everything You Need To Know About Your Custom Pet Rug

1. Choose your preferred rug size and customization options on the product page.
2. Upload a clear photo of your pet with your order.
3. We prepare your custom design for review, ensuring natural proportions and composition.
4. Custom preview: As fast as 48 hours after submitting the pet photo.
5. Processing / Production: Up to 5 business days after design confirmation.
6. Shipping: 7–14 business days after production, with tracking information provided after the order ships.

Learn more on our How It Works page or browse our Custom Pet Rug collection.

Clear, well-lit photos with visible facial features and markings generally produce the best results. Blurry, heavily filtered, very dark, or low-resolution photos may affect the final result.

• Lighting: Photos taken in natural daylight or bright indoor lighting help capture true colors and details.
• Visibility: Ensure your pet's face, eyes, and distinct markings are clearly visible and in focus.
• Perspective: Eye-level or close-up shots generally showcase facial features with the greatest clarity.

Each custom pet rug is typically designed around a single featured pet photo to preserve high detail, facial clarity, and optimal visual balance on the rug surface.

If you wish to feature multiple pets on a single rug, please contact our support team at support@casafurever.com before ordering. We will review your photos and advise whether your preferred rug size can comfortably accommodate multiple pets.

• Surface: Crafted from soft faux cashmere that provides a gentle, comfortable texture underfoot.
• Backing: Finished with a durable, non-slip dotted rubber backing for reliable floor grip and stability on hardwood, tile, and laminate.
• Pet-Friendly: Resistant to everyday shedding and easy to spot clean with a damp cloth or mild pet-safe detergent.

Each rug is custom-made based on the photo and specifications provided by the customer.

• The design is prepared for production based on the submitted photo and selected rug dimensions.
• The rug is produced specifically for the individual order.
• The finished product is inspected and prepared for shipment.

The finished product is based on the submitted photo, but natural differences may occur:

• Color differences may occur due to screen settings, lighting, and textile production processes.
• Minor variations in texture, positioning, size, and fine details may occur.
• Photo quality can affect the final result.
• These variations are normal for a custom-made product.

• Custom preview: As fast as 48 hours after submitting the pet photo.
• Processing / Production: Up to 5 business days after design confirmation.
• Shipping: 7–14 business days after production.
• Free Shipping: Currently available worldwide to all countries we serve.
• Tracking: Tracking information is provided after the order ships.

For full details, please visit our Shipping Policy.

Yes. Free shipping is currently available worldwide to all countries we serve. For full details on destinations and delivery timelines, please review our Shipping Policy.

Yes. Tracking information is provided after the order ships via email confirmation.

Customers can use our Track My Order page to follow their shipment at any time.

Yes. Delivery estimates may vary depending on destination, carrier delays, customs clearance, weather, and other circumstances outside our control.

If you experience an unusual delay, please contact our team at support@casafurever.com so we can look into it with the carrier.

Because each rug is custom-made specifically for your order, we generally cannot accept returns simply because you change your mind.

Please review our full Refund Policy for complete information on eligibility and terms.

If your order arrives damaged, defective, or has a significant production issue, please contact us within 7 days of delivery at support@casafurever.com.

Please provide:

• Your order number
• Clear photos of the issue
• Additional information if needed

Depending on the situation, CasaFurever may provide a remake, replacement, or refund in accordance with our Refund Policy.

If you need to make changes or cancel your order, please contact customer support as soon as possible at support@casafurever.com.

Once production has started, changes or cancellations may no longer be possible. Please refer to our full Refund Policy and Terms of Service.

Your uploaded pet photo is used to process, prepare, produce, and fulfill your custom order. It may also be accessed by production or fulfillment partners when necessary to complete the order.

Your uploaded pet photo is not automatically treated as permission to use your image for advertising or promotional purposes. If CasaFurever wants to use a customer's photo for marketing, appropriate permission will be obtained in advance.

We retain customer-provided images only for as long as reasonably necessary for order fulfillment, customer service, quality issues, and applicable business or legal requirements.

Yes. You can request deletion of your uploaded pet photo by contacting our customer support team at support@casafurever.com.

For full details on our photo handling and data practices, please review our How We Use & Store Your Pet's Photo section and our comprehensive Privacy Policy.

Your satisfaction matters to us. If there is an issue with your order, our support team will work with you to find an appropriate solution according to our applicable policies.

Please email us at support@casafurever.com with your order number and photos of the issue so we can help.

Customer Support: support@casafurever.com

Response time: Typically within 1–2 business days (Monday–Friday).

You can also reach us via our Contact Us page.