Privacy policy

Last Updated: September 14, 2026

Casa Furever is operated by WAN WAI TRADING LIMITED ("Casa Furever", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit casafurever.com, use our services, place an order, submit information to us, or otherwise communicate with us.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Casa Furever.

Information You Provide to Us

When you place an order, contact us, or use certain features of our website, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number, where provided

  • Order and transaction information

  • Payment-related information necessary to process your order

  • Information you provide when contacting customer support

  • Pet photos and other images you submit for personalized products

  • Customization details and other information you provide for your order

We do not need your payment card number to be provided directly to us. Payment information may be processed by Shopify and/or the payment providers available at checkout.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring pages

  • Pages or products viewed

  • Interactions with our website

  • Date and time of website activity

  • Cookies and similar technologies

This information helps us operate, secure, analyze, and improve our website and services.

2. How We Use Your Personal Information

We may use personal information for the following purposes:

To Process and Fulfill Orders

We use your information to:

  • Process and confirm your orders

  • Create and fulfill your personalized products

  • Prepare your custom pet artwork

  • Communicate with you about your order

  • Arrange production and shipping

  • Provide order tracking

  • Provide customer support

  • Handle refunds, replacements, or other order-related requests

To Operate and Improve Our Website

We may use information to:

  • Maintain and operate our website

  • Understand how visitors use our website

  • Improve our products, services, and shopping experience

  • Diagnose technical problems

  • Monitor website performance

  • Prevent fraud, abuse, and unauthorized activity

Marketing and Advertising

Where permitted by applicable law, we may use certain information to communicate with you about Casa Furever, our products, promotions, or other marketing activities.

We may also use advertising and analytics services that help us understand website activity and measure or deliver advertising.

You may be able to opt out of certain forms of targeted advertising or marketing depending on your location and the technologies used on our website.

Legal and Security Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Protect our rights and property

  • Detect or investigate fraud or other misuse

  • Protect the security of our website, customers, and services

  • Enforce our Terms of Service and other applicable policies

3. Customer Pet Photos

Because Casa Furever creates personalized pet products, you may upload photographs of your pet when placing an order.

We use submitted photos and related information primarily to:

  • Create your personalized artwork

  • Produce your custom product

  • Fulfill your order

  • Provide customer support

  • Resolve order-related issues

Your submitted photos may need to be shared with production, fulfillment, technology, or service providers that help us create and deliver your order.

We do not sell your submitted pet photos as standalone products.

For additional information about how we handle customer-submitted pet photos, please see our Customer Photo Privacypage.

4. When We Share Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Shopify and ecommerce service providers

  • Payment processing providers

  • Production and fulfillment partners

  • Shipping and logistics providers

  • Website hosting and technology providers

  • Analytics providers

  • Customer support providers

  • Advertising and marketing service providers

  • Other service providers that help us operate Casa Furever

These providers may process personal information on our behalf and may have access only to the information reasonably necessary to perform their services.

We may also disclose information:

  • When you ask us to do so

  • When you provide your consent

  • When required by law

  • In response to valid legal processes

  • To protect our rights, customers, or business

  • In connection with a business transfer, merger, acquisition, restructuring, or similar transaction

5. Shopify

Our online store is powered by Shopify.

Shopify processes information relating to your use of our store in order to provide ecommerce, hosting, security, analytics, and other services.

Information submitted through our website may be processed by Shopify and other service providers in countries other than the country in which you live.

For more information about Shopify's handling of personal information, please review the Shopify Privacy Policy.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep our website functioning

  • Remember preferences

  • Understand website traffic and usage

  • Measure advertising performance

  • Improve website functionality

  • Detect fraud and security issues

  • Support relevant advertising where permitted

You can control certain cookies through your browser settings or available privacy controls.

Some website functionality may not work properly if certain cookies are disabled.

7. Advertising and Analytics

We may use third-party analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

Depending on your location and applicable law, you may have the right to opt out of certain uses of your information for targeted advertising or other forms of data sharing.

You can manage applicable privacy choices through our Your Privacy Choices controls where available.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and services

  • Maintain business and transaction records

  • Fulfill legal and regulatory obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

Retention periods may vary depending on the type of information and the reason it was collected.

Customer-submitted pet photos may also be retained for purposes such as order fulfillment, customer support, quality control, or resolving issues relating to a completed order.

9. Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive information through unsecured communication channels.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information

  • The right to request a copy of certain personal information

  • The right to object to or restrict certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to opt out of certain targeted advertising or sharing of personal information, where applicable

These rights are subject to applicable laws and may not apply in every situation.

We may need to verify your identity before completing certain requests.

To exercise an applicable privacy right, please contact us using the information in the Contact Us section below.

11. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still send you non-promotional messages relating to your orders, transactions, account, or customer service requests.

12. Children's Privacy

Our website and services are not directed toward children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

13. International Data Transfers

Casa Furever and our service providers may process or store personal information in countries other than the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently from Casa Furever and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

WAN WAI TRADING LIMITED
Casa Furever

2/F, TOWER 1, TERN CENTRE
237 QUEEN'S ROAD CENTRAL
HONG KONG

Email: support@casafurever.com

For privacy-related requests, please include enough information for us to understand and respond to your request.