Your Pet's Photo Is Yours
At CasaFurever, your pet's photo is an important part of creating your custom product.
When you upload a photo to place a custom order, we use the image primarily to process, prepare, produce, and fulfill your order.
We understand that the photos you share may be personal memories of pets who are an important part of your family. We therefore aim to handle customer-provided images responsibly and transparently.
How We Use Your Photo
When you upload a pet photo, it may be used for purposes including:
-
Processing your custom order
-
Preparing your image for production
-
Creating your personalized product
-
Communicating with you about your order
-
Providing customer support
-
Resolving production or quality issues
-
Coordinating order fulfillment with the production and fulfillment partners responsible for making your product
We do not need your pet's photo for purposes unrelated to your order.
Who May Have Access to Your Photo?
To fulfill a custom order, your uploaded image may need to be accessed by service providers or production partners involved in processing and manufacturing your product.
These parties receive access only as reasonably necessary to provide the services required to fulfill your order.
We do not sell customer-uploaded pet photos as a standalone product or asset.
Are My Photos Used for Marketing?
Your uploaded photo is not automatically treated as permission to use your pet's image in advertising or promotional materials.
If we would like to use your submitted photo or finished custom product for promotional purposes, we will seek appropriate permission where required.
How Long Do You Keep My Photo?
We retain customer-provided images only for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, quality issues, and applicable business or legal requirements.
Retention periods may vary depending on the service providers and systems involved in processing your order.
If you would like to request deletion of a customer-provided photo, please contact us at:
SUPPORT@CASAFUREVER.COM
Please include your order number and the email address associated with your order so that we can identify the relevant information.
Requesting Photo Deletion
You may contact us to request deletion of a photo you previously uploaded.
We will review the request and, where applicable, delete the photo from systems under our control, subject to information that we may be required or reasonably permitted to retain for legal, security, fraud-prevention, dispute-resolution, or record-keeping purposes.
Where a photo has already been provided to a production or fulfillment partner as part of completing your order, deletion from that partner's systems may be subject to that partner's applicable retention practices.
Protecting Your Information
We take reasonable measures to protect customer information and limit access to information to people and service providers who need it to operate our business, process orders, provide support, or comply with applicable requirements.
For more information about how Casa Furever collects, uses, and protects personal information, please see our Privacy Policy.
Your Questions
If you have questions about how your pet's photo is handled, stored, or deleted, please contact us before or after placing an order.
Customer Support: SUPPORT@CASAFUREVER.COM
We aim to respond within 2 business days.
A Photo Is More Than Just an Upload
We know that behind every photo is a pet and a memory.
That's why we want you to understand how your photo is used before you share it with us.