Shipping & Delivery
Everything you need to know about production, delivery times, free shipping, and order tracking.
Free Worldwide Shipping
CasaFurever currently offers free shipping worldwide to all countries we serve.
No shipping fees are added at checkout.
Custom Order Timeline
Because every CasaFurever rug is custom-made from your pet's photo, the fulfillment process involves three distinct stages:
After you submit your pet photo, CasaFurever aims to provide a custom design preview in as fast as 48 hours. Please note that this is the design-preview stage and not the shipping time.
Once you confirm the design, the custom rug enters production. Production typically takes up to 5 business days.
After production is complete, the order is shipped. Shipping typically takes 7–14 business days depending on the destination and carrier.
Estimated Total Timeline
From design confirmation, please allow approximately 12–19 business days for production and delivery.
The 48-hour preview happens before design confirmation and therefore is not added to the 12–19 business-day production and shipping estimate.
Delivery timeframes are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on destination, carrier operations, customs clearance, and other circumstances.
Order Tracking
Once your order has shipped, tracking information will be provided so you can follow your package.
Track My OrderWhere Are Orders Produced and Shipped?
CasaFurever works with specialized production and fulfillment partners to create and deliver our custom rugs. Because production and fulfillment may vary by order and destination, the shipping origin can vary.
Delivery Estimates
Shipping times are estimates and may vary depending on destination, carrier operations, customs clearance, weather, holidays, and other circumstances outside our control.
CasaFurever does not guarantee a specific delivery date. We provide estimated timeframes based on typical production and carrier performance.
Customs & Import Fees
Depending on the destination, local customs procedures, duties, or taxes may apply. Customers are responsible for any charges that are legally applicable to their destination unless otherwise stated at checkout.
Shipping Address
Please make sure your shipping address is accurate and complete when placing your order. If you need to update your address, contact us as soon as possible. Once an order has entered production or been shipped, we may not be able to change the delivery address.
Delayed or Lost Shipments
If your package appears to be delayed, please first check the tracking information provided with your order.
If the tracking information has not updated for an extended period or your package appears to be lost, please contact our support team with your order number so we can review the shipment and determine the appropriate next step.
Damaged Packages
If your rug arrives damaged, please contact us as soon as possible and provide your order number together with clear photos of the package and product.
For details on how damaged or defective items are handled, please review our Refund & Returns Policy.
Customer Support
If you have questions about production, shipping, tracking, or your order, please contact us at support@casafurever.com.